| Challenge | Factors Affecting Willingness | Factors Affecting Ability |
| | Career Path | Performance |
| Job Design/ Learn New Skills | Personal Traits & Interest | Knowledge & Skill Mastery |
| Company Management | Engaged Heart | Engaged Mind |
Based on the previous blogs, this chart models the impact that the three key retention factors have on employees. If they do not have an opportunity to advance then they will not be as inspired to work their hardest. If their job is not designed to take advantage of their interests then they will not be as willing to do the work well. Company management must engage the employees' hearts (to increase the employees' willingness) and minds (to increase the employees' abilities).
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